Terms and Conditions

TERMS AND CONDITIONS OF MAKSPOL-DRAPAKI.PL OF 01.01.2020

This is a translation of the Polish version. In the event of any discrepancies, the Polish version shall prevail.

The online shop www.makspol-drapaki.pl allows purchases to be made in accordance with these terms and conditions.
Makspol Andrzej Maksym is a business entered in the Central Register and Information on Economic Activity (CEIDG) of the Republic of Poland kept by the minister responsible for the economy.
MAKSPOL Andrzej Maksym
Miechowa 29
46-220 Byczyna, Poland
NIP (tax ID): 751-122-68-84
e-mail: biuro@makspol-drapaki.pl
phone: +48 695 916 422

  • The controller of customers' personal data is MAKSPOL Andrzej Maksym, Miechowa 29, 46-220 Byczyna, Poland. We process the data provided when placing an order or creating an account in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) in order to fulfil the order and the sales contract and to maintain the account (Art. 6(1)(b) GDPR), and to comply with legal obligations, e.g. tax and accounting obligations (Art. 6(1)(c) GDPR). Providing the data is voluntary but necessary to fulfil the order. Detailed information, including the recipients of the data and how long it is stored, can be found in the Privacy Policy.
  • Purchases can be made without registering (as a guest) or after creating an account in the shop at www.makspol-drapaki.pl. The ordering party must fill in the personal, address and contact data form completely and truthfully so that the order can be processed.
  • Customers have the right to access their data, to have it rectified, erased or its processing restricted, to data portability and to object, as well as the right to lodge a complaint with the President of the Polish Personal Data Protection Office (UODO). Customers may request the deletion of their account at any time.
  • An order can only be processed if the ordering process has been completed correctly.
  • The user account is the property of "MAKSPOL Andrzej Maksym" and may be deleted without giving any reason.

Subject of transactions
  • The subject of transactions are the products listed in the offer.
  • The products offered by the shop are new and are covered by a 6-month guarantee.
  • The prices of all products offered by the shop are gross prices (including VAT) in Polish zloty (PLN), excluding shipping costs.
  • The shop reserves the right to refuse to fulfil an order at any stage of its processing.

Orders
  • Orders are accepted 24 hours a day, 7 days a week, all year round. www.makspol-drapaki.pl reserves the right to restrict the use of the shop.
  • Only adults may be customers of the shop.
  • Orders should be placed using the order form on the shop website or by e-mail.
  • Orders paid in advance are processed after payment has been received: for online payment – after it has been confirmed by the payment operator Stripe; for bank transfer – after the payment has been credited to the shop's account. Cash on delivery orders are processed after they have been placed.
  • www.makspol-drapaki.pl reserves the right to change the prices of the goods offered without prior notice.
  • www.makspol-drapaki.pl reserves the right to withdraw individual goods from the offer without prior notice.
  • By placing an order, the customer accepts that the catalogue data of the products presented on the shop's pages may be incomplete, and that product photos may not show all details and features of the products due to limited resolution, compression, changes in the appearance of products depending on lighting and other reasons. The customer should clarify any doubts by sending an enquiry to www.makspol-drapaki.pl before making a purchase.
  • After placing an order, the customer will receive an automatic e-mail confirming that the order has been placed and listing its details. If no order confirmation is received, the order may not have been accepted for processing.
  • Placing an order means accepting these terms and conditions.
  • The customer will be informed of any problems with the processing of the order as soon as possible.
  • In the event of stock shortages, the shop reserves the right to fulfil incomplete orders after notifying the customer in advance.

Payment methods
1. Online payment – BLIK or payment card (e.g. Visa, Mastercard). Online payments are processed by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. After placing the order, the customer is redirected to the Stripe payment page, where the payment is made.
2. Bank transfer (prepayment) to the account:
MAKSPOL Andrzej Maksym
Miechowa 29
46-220 Byczyna, Poland
ING Bank Śląski
80 1050 1504 1000 0091 4768 3446
IBAN: PL80 1050 1504 1000 0091 4768 3446, BIC/SWIFT: INGBPLPW

Please state the order number as the transfer reference. You will find the order number in the confirmation sent to your e-mail address.
3. Cash on delivery – cash payment to the courier on receipt of the parcel, only for deliveries within Poland. PLN 5 is added to the shipping cost.
Shipping:
The shipping cost depends on the weight of the ordered goods and is shown at checkout before the order is placed (from PLN 12). For cash on delivery, PLN 5 is added to the shipping cost.
Personal collection is possible after prior confirmation and preparation of the goods.
The shipping cost may change for orders of large quantities of goods.
  • The delivery time of the ordered goods depends on their availability, about which the customer is informed as soon as possible. Orders are fulfilled within 2 to 10 working days, but most products are shipped within 2–4 working days. Processing of the order starts after payment has been received (confirmation of the online payment or the transfer being credited to the shop's account), and for cash on delivery – after the order has been placed.

  • If an order is placed on a non-working day, it will be processed on the next working day following the day on which the payment was recorded.

  • Goods are delivered by the courier companies DHL or InPost, depending on their size.

  • Shipping costs are borne by the ordering party and depend on the chosen payment method and carrier.

  • If the goods are delivered by a courier company, the buyer is obliged to check the condition of the parcel and its contents in the presence of the courier. If transport damage is found, the buyer must take the steps required by the Polish Transport Law Act of 15 November 1984 (Journal of Laws of 1995, No. 119, item 575, as amended) to preserve the carrier's liability, in particular have the carrier record the condition of the parcel and the circumstances of the damage in a report. This is the basis for accepting a complaint.

  • Receipt of the parcel from the courier must be confirmed in writing. Upon confirmation, ownership of the goods and all risks associated with their possession and use, in particular the risk of loss or damage, pass to the buyer.

  • For cash on delivery orders exceeding PLN 1,000, we require a prepayment of 30%.
RETURNS
  • In accordance with the Polish Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, as amended, the customer may withdraw from goods purchased in our shop without giving any reason within 14 days of receiving the parcel. This is only possible if the goods have not been used or damaged in any way. Additional notes:
    • The goods must be returned carefully packed in secure packaging,
    • Goods manufactured to the consumer's specifications, as well as individual designs adapted to individual needs, cannot be returned.
    • Returned goods must be sent at the sender's (buyer's) expense,
    • The cost of returning the goods is not refunded.
    • Please notify the shop of your intention to return the goods by e-mail: biuro@makspol-drapaki.pl
    • The shop guarantees a refund of an amount equal to the price of the goods.
    • The money will be refunded by bank transfer to the account indicated by the customer within 14 working days of receiving the signed correction invoice sent back by the customer.
  • Withdrawal form – download (in Polish).
COMPLAINTS
  • In the event of mechanical damage caused during transport, the customer is asked to draw up a written report of the damage or of discrepancies in the contents of the parcel at the time of receipt, in the presence of the courier company's employee and confirmed by them (the courier is obliged to draw up a damage report). In addition, the customer should inform the shop of the situation by e-mail at: biuro@makspol-drapaki.pl
  • We do not accept parcels sent back cash on delivery.
  • A description of the defect complained about must be enclosed with the returned goods. All complaints are dealt with within 30 working days of receipt at the latest.
  • Damaged goods will be replaced with other goods free of defects; if this is no longer possible (for example because stock has run out), the shop will refund the buyer the equivalent of the price of the product or offer other goods available in stock to choose from.
  • For other complaints, please contact the shop staff, e.g. by e-mail: biuro@makspol-drapaki.pl. In this case, the complaint form must be sent to the company together with proof of purchase.
  • Complaint form – download (in Polish).
  • If the complaint proves unfounded and is rejected, the goods will be sent back at the customer's expense.
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