Returns and complaints

This is a translation of the Polish version. In the event of any discrepancies, the Polish version shall prevail.

RETURNS

• In accordance with the Polish Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, as amended, the customer may withdraw from goods purchased in our shop without giving any reason within 14 days of receiving the parcel. This is only possible if the goods have not been used or damaged in any way. Additional notes:

  • The goods must be returned carefully packed in secure packaging,

  • Goods manufactured to the consumer's specifications, as well as individual designs adapted to individual needs, cannot be returned.

  • Returned goods must be sent at the sender's (buyer's) expense,

  • The cost of returning the goods is not refunded.

  • Please notify the shop of your intention to return the goods by e-mail: biuro@makspol-drapaki.pl

  • The shop guarantees a refund of an amount equal to the price of the goods.

  • The money will be refunded by bank transfer to the account indicated by the customer within 14 working days of receiving the signed correction invoice sent back by the customer.

• Withdrawal form – download (in Polish).

COMPLAINTS

• In the event of mechanical damage caused during transport, the customer is asked to draw up a written report of the damage or of discrepancies in the contents of the parcel at the time of receipt, in the presence of the courier company's employee and confirmed by them (the courier is obliged to draw up a damage report). In addition, the customer should inform the shop of the situation by e-mail at: biuro@makspol-drapaki.pl

• We do not accept parcels sent back cash on delivery.

• A description of the defect complained about must be enclosed with the returned goods. All complaints are dealt with within 30 working days of receipt at the latest.

• Damaged goods will be replaced with other goods free of defects; if this is no longer possible (for example because stock has run out), the shop will refund the buyer the equivalent of the price of the product or offer other goods available in stock to choose from.

• For other complaints, please contact the shop staff, e.g. by e-mail: biuro@makspol-drapaki.pl. In this case, the complaint form must be sent to the company together with proof of purchase.

• Complaint form – download (in Polish).

• If the complaint proves unfounded and is rejected, the goods will be sent back at the customer's expense.

• MAKSPOL Andrzej Maksym is liable to consumers and to entrepreneurs with consumer rights under the provisions of the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws of 2022, item 2337). A complaint may be submitted by a consumer or an entrepreneur with consumer rights by e-mail to biuro@makspol-drapaki.pl